We may collect the following types of information when you interact with our Services:
Account Information: When you create an account, we may collect your name, email address, and password.
Payment Information: If you purchase a subscription or service, we collect billing details (e.g., credit card information) through our trusted third-party payment processors.
Contact Information: If you reach out to us via email or support forms, we collect your name, email address, and any other information you provide.
Usage Data: We collect data about how you interact with our Services, such as IP address, browser type, device information, pages visited, and timestamps.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
Uploaded Content: When you use our AI video generator, we may collect the text, images, or other materials you upload to create videos. This content is processed to provide the requested service and may be temporarily stored.
We use the information we collect for the following purposes:
To Provide and Improve Our Services: To generate videos, manage your account, process payments, and enhance the functionality of Wan21AI.
To Communicate With You: To send account updates, respond to inquiries, and provide customer support.
For Analytics and Research: To understand how users interact with our Services and improve our AI technology.
For Marketing: With your consent, we may send promotional emails about new features, offers, or updates. You can opt out at any time.
To Ensure Security: To detect and prevent fraud, abuse, or unauthorized access to our Services.
We do not sell your personal information. However, we may share your information in the following circumstances:
Service Providers: We work with third-party vendors (e.g., payment processors, hosting providers, analytics tools) who assist us in operating the Services. These providers are bound by confidentiality agreements.
Legal Obligations: We may disclose information if required by law, such as in response to a subpoena or government request.
Business Transfers: If Wan21AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share information with third parties if you explicitly authorize us to do so.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. User-generated content (e.g., uploaded files) is typically deleted after a set period unless you choose to save it in your account. Specific retention periods may vary based on the type of data and applicable regulations.
You have control over your information:
Account Management: You can update or delete your account through the settings page.
Cookies: You can disable cookies via your browser, though this may limit some features of the Services.
Marketing Communications: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any message.
Depending on your location, you may have additional rights, such as:
Accessing, correcting, or deleting your personal data.
Objecting to or restricting certain processing of your data.
Requesting data portability.
To exercise these rights, please contact us at [insert contact email, e.g., hi@wan21ai.com].
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or alteration. However, no online service is completely secure, and we cannot guarantee absolute security.
Wan21AI is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take steps to delete it promptly.
Our Services are hosted in [insert country, e.g., the United States]. If you access Wan21AI from outside this region, your information may be transferred to and processed in a country with different data protection laws. We take steps to ensure your data remains protected in accordance with this Privacy Policy.
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting the revised policy on this page and updating the “Last Updated” date. Your continued use of the Services after such changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us at:
Email: hi@wan21ai.com